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Post by wortelboer on Nov 24, 2017 7:50:22 GMT -5
And once again MPC makes a change and doesn’t feel that it needs to bother to communicate that change to its customers.
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Post by chrisu on Nov 24, 2017 7:51:32 GMT -5
Yes, quite short. What galls me most is that there was no communication about this restriction. That is just no way to treat your customers. Hopefully it turns out to be a mistake but I don't set my hopes too high.
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Post by Beckett on Nov 24, 2017 7:59:08 GMT -5
Yes, quite short. What galls me most is that there was no communication about this restriction. That is just no way to treat your customers. Hopefully it turns out to be a mistake but I don't set my hopes too high. My thoughts exactly - if there has been a mistake on the technical side of things, fair enough. But if this has been done deliberately, and without so much as a warning to existing members, I cannot say why I even still bother.
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Post by chrisu on Nov 24, 2017 16:18:51 GMT -5
Here is their answer:
Hello, Christian:
Thank you for writing about this - I apologize for the delay in getting back to you! I am so sorry to disappoint you on this one - but not long ago we had to make the difficult decision to suspend delivery to many parts of the world, as we were repeatedly encountering difficulties in having our packages safely arrive, and in a timely fashion. Despite our best efforts we have yet to find a satisfactory system that will get these into the recipients' hands as desired. We are striving to find a solution, and would not rule out the possibility that we will resume doing so, but for the time being I am sorry that we will not be sending our wares to Germany. However, in cases where an experience is already in progress, we will certainly see the remaining mailings sent out, so this will not affect your Hunt for the Forgotten Tomb or Rise of the Cult stories! Thank you for your understanding, and of course should you have any further questions, comments, or concerns, please do not hesitate to contact me forthwith. Allen a Concierge with Member Services
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Post by chrisu on Nov 24, 2017 16:21:45 GMT -5
So at least they finish the experiences I already paid for. I am very disappointed, as I never had any trouble with their experiences. Apparently we Europeans are just second grade customers.
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Post by centaurofattn on Nov 24, 2017 16:24:17 GMT -5
That's too bad. I wonder if 1) the number of international patrons was small enough for them to say "meh" and 2) if they truly had some serious issues getting mailings sent properly. They still should have proactively said something.
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Post by chrisu on Nov 24, 2017 16:31:43 GMT -5
I got the 8 old experiences and didn't have a single problem with the mail. That's the same nonsense as HAK is doing. So they ship to Australia and Great Britain? That can't be much different than shipping goods to Germany. So now I got store credit in a store that I can't spend. Splendid.
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Post by distantsmoke on Nov 24, 2017 16:54:12 GMT -5
Just a suggestion...not a great one, but who knows. If you know an American military member you trust you can ask to use their APO mailing address to have your Experiences shipped to. You would have to trust them to actually give you the mailing. And they would have to agree to receive the mailing. But APO addresses are treated just like any other US city by the post office. Literally. It's treated just like Cleveland or even Podunk. Just offering it up in case it actually works for someone. Not saying it's a great idea.
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Post by chrisu on Nov 24, 2017 17:01:23 GMT -5
Just a suggestion...not a great one, but who knows. If you know an American military member you trust you can ask to use their APO mailing address to have your Experiences shipped to. You would have to trust them to actually give you the mailing. And they would have to agree to receive the mailing. But APO addresses are treated just like any other US city by the post office. Literally. It's treated just like Cleveland or even Podunk. Just offering it up in case it actually works for someone. Not saying it's a great idea. Thanks! Actually a great idea. My cousin is with the US Army but stationed in Germany. I'll mail him tomorrow. Maybe I can circumvent this whole mess like that.
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Post by Todd on Nov 24, 2017 17:07:55 GMT -5
Just a suggestion...not a great one, but who knows. If you know an American military member you trust you can ask to use their APO mailing address to have your Experiences shipped to. You would have to trust them to actually give you the mailing. And they would have to agree to receive the mailing. But APO addresses are treated just like any other US city by the post office. Literally. It's treated just like Cleveland or even Podunk. Just offering it up in case it actually works for someone. Not saying it's a great idea. Shipping to an APO isn't quite like a US address. If it's going to a base overseas they require customs documentation.
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Post by distantsmoke on Nov 24, 2017 17:29:53 GMT -5
Just a suggestion...not a great one, but who knows. If you know an American military member you trust you can ask to use their APO mailing address to have your Experiences shipped to. You would have to trust them to actually give you the mailing. And they would have to agree to receive the mailing. But APO addresses are treated just like any other US city by the post office. Literally. It's treated just like Cleveland or even Podunk. Just offering it up in case it actually works for someone. Not saying it's a great idea. Shipping to an APO isn't quite like a US address. If it's going to a base overseas they require customs documentation. True. Here is a guide for anyone who thinks they can use this method. www.stamps.com/whitepapers/usps-military-mail-guide.pdfHowever, cost can be significantly decreased and some irritations from Customs can be lessened using this method. When I was assigned to Japan I used to order from Amazon.com in America all the time. Something you can't do with a Japanese address. It's at least worth checking out. Especially if you can make use of family to do it.
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Post by Beckett on Nov 24, 2017 19:54:49 GMT -5
I am so sorry to disappoint you on this one - but not long ago we had to make the difficult decision to suspend delivery to many parts of the world, as we were repeatedly encountering difficulties in having our packages safely arrive, and in a timely fashion. Despite our best efforts we have yet to find a satisfactory system that will get these into the recipients' hands as desired. We are striving to find a solution, and would not rule out the possibility that we will resume doing so, but for the time being I am sorry that we will not be sending our wares to Germany. I struggle to convey how much this irks me. I remember when I first joined the Company during The Century Beast, when the Experiences were equally priced for members from all over the world. It was clear that this was not sustainable in the long run - after all, shipping overseas has always been a lot more expensive, and I was absolutely alright with paying for that part of the service. I also take no issue with paying the taxes and dues I owe for importing goods from outside the EU into Germany, even though that always meant that the price for an Experience would again increase for me - I still felt the product was worth it. I was a bit taken aback that the Company - who would usually go to such lengths to preserve the mystery of the Mysterious Package would leave the additional legwork that comes with it to the individual recipient, thus necessitating my involvement in getting every Artifact crate to my friends free of additional charges. That they would not even consider assisting in such matters! Even a good part of bloody eBay sellers from the United States manage to take care of customs before shipping their product and pass on taxes and duties to their buyers when making the purchase. And the issue of the Reveal overtaking the Artifact on the way to Germany? I had an eMail exchange with a Concierge about that issue when my own Demon Jar Reveal arrived before the Demon Jar. Did that prevent the same issue to reoccur during Filigree in Shadow? Certainly not. You all know me by now, I have always given the Company the benefit of the doubt, but I am not willing to run and find another workaround for them to graciously provide their services for me to purchase. Now they made the decision to exclude my location from the parts of the world they are willing to provide said services to, and instead of giving long-time members in good standing a bit of a heads up, it takes one of us to inquire to receive a reply that could not be more callous and blasé about the issue? This is beyond disappointing.
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Post by wortelboer on Nov 24, 2017 21:11:35 GMT -5
I have lost faith in them...and in their sincerity. Back in October when they pulled the new experience they had been touting with ZERO explanation, I sent them a long email about how disappointed I was in their lack of communication. I ask 3 questions and ask them to please give me straight answers...and to please not give me the same old line that I had been hearing for 10 months that "nothing was set in stone".
I got a response back on November 1st...which did not give a direct answer to any of my 3 questions and sure enough....the same old platitude was tossed out that "nothing was set in stone". That ticked me off.
In response to my criticism about communication with the members they said, "Our lack of communication to this point in time, however was a misstep on our part. Please know that any blunders made during transition, and the resulting frustrations listed in your message, were not products of an attempt to keep our beloved members at arms length, or to obscure any truths whatsoever. Regardless, I am truly sorry for the negative perception this may have created for our company."
So, here they acknowledge they have made blunders...and know that it creating a negative perception for their company...but they continue to do it anyway. The change in countries they ship to is yet another example. So, I feel like what they said to me in the Nov. 1st email was just another platitude and line of bull.
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Post by Todd on Nov 24, 2017 21:27:46 GMT -5
I have lost faith in them...and in their sincerity. Back in October when they pulled the new experience they had been touting with ZERO explanation, I sent them a long email about how disappointed I was in their lack of communication. I ask 3 questions and ask them to please give me straight answers...and to please not give me the same old line that I had been hearing for 10 months that "nothing was set in stone". I got a response back on November 1st...which did not give a direct answer to any of my 3 questions and sure enough....the same old platitude was tossed out that "nothing was set in stone". That ticked me off. In response to my criticism about communication with the members they said, "Our lack of communication to this point in time, however was a misstep on our part. Please know that any blunders made during transition, and the resulting frustrations listed in your message, were not products of an attempt to keep our beloved members at arms length, or to obscure any truths whatsoever. Regardless, I am truly sorry for the negative perception this may have created for our company." So, here they acknowledge they have made blunders...and know that it creating a negative perception for their company...but they continue to do it anyway. The change in companies they ship to is yet another example. So, I feel like what they said to me in the Nov. 1st email was just another platitude and line of bull. Surely you've heard of November Fool's Day.
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Post by wortelboer on Nov 24, 2017 21:29:14 GMT -5
I have lost faith in them...and in their sincerity. Back in October when they pulled the new experience they had been touting with ZERO explanation, I sent them a long email about how disappointed I was in their lack of communication. I ask 3 questions and ask them to please give me straight answers...and to please not give me the same old line that I had been hearing for 10 months that "nothing was set in stone". I got a response back on November 1st...which did not give a direct answer to any of my 3 questions and sure enough....the same old platitude was tossed out that "nothing was set in stone". That ticked me off. In response to my criticism about communication with the members they said, "Our lack of communication to this point in time, however was a misstep on our part. Please know that any blunders made during transition, and the resulting frustrations listed in your message, were not products of an attempt to keep our beloved members at arms length, or to obscure any truths whatsoever. Regardless, I am truly sorry for the negative perception this may have created for our company." So, here they acknowledge they have made blunders...and know that it creating a negative perception for their company...but they continue to do it anyway. The change in companies they ship to is yet another example. So, I feel like what they said to me in the Nov. 1st email was just another platitude and line of bull. Surely you've heard of November Fool's Day. Lol. Silly me! 😀
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