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Post by distantsmoke on Jul 22, 2020 9:45:31 GMT -5
“Right now, we don’t have anything to share we are hard at work with things and should be able to share them very soon.
I am sorry for the delay and quiet, but more is coming very soon.“
***This is starting to feel uncomfortably like ADC redux.
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Post by kas814 on Jul 22, 2020 15:16:39 GMT -5
Well I am glad someone has gotten a response as I have been trying but have heard nothing. I was fortunate that I missed the ADC debacle but am also feeling I didn't miss the curse of paying for something and then hearing nothing about fulfillment. What did you end up ordering from them distantsmoke ? |
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Post by eclosis on Jul 22, 2020 16:54:32 GMT -5
Delays don’t bother me, it’s when theres no communication about delays that makes me nervous
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Post by distantsmoke on Jul 23, 2020 1:45:11 GMT -5
Well I am glad someone has gotten a response as I have been trying but have heard nothing. I was fortunate that I missed the ADC debacle but am also feeling I didn't miss the curse of paying for something and then hearing nothing about fulfillment. What did you end up ordering from them distantsmoke ? Everything.  |
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Post by Todd on Jul 23, 2020 6:47:38 GMT -5
Well I am glad someone has gotten a response as I have been trying but have heard nothing. I was fortunate that I missed the ADC debacle but am also feeling I didn't miss the curse of paying for something and then hearing nothing about fulfillment. What did you end up ordering from them distantsmoke ? Everything. But we got that beautiful limited edition photocopy, er, art print! In my real world job, we are changing our thought process from essentially waiting out the virus, to continuing operations alongside it. I suspect the Boundless Library are similarly coping with this changed mindset. |
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Post by distantsmoke on Jul 23, 2020 11:56:50 GMT -5
Honestly, I don’t mind the delay. I am sure our treasures will be shipped someday. But the lack of communication is starting to get troublesome. The less they communicate with us, the more it feels like they have permission to throw up their hands and just forget the whole thing as a bad deal. I wouldn’t mind a monthly email that says, “ We are stalled, everything around us is stalled, and nothing is happening anytime soon.” At least that would be an acknowledgement that there is still a relationship between us.
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Post by mkarrett on Jul 28, 2020 13:15:24 GMT -5
I haven't even thought about reaching out but looking at this thread is REALLY making me nervous. I'm glancing at the red abort button, not ready to mash it, but I will not hesistate like I did with ADC.
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Post by mkarrett on Aug 5, 2020 10:43:42 GMT -5
Ya I'm pulling the plug. I get it that COVID-19 is screwing the world up but e-mailing patrons can still be a thing. This is no longer excusable for me, I'm done.
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Post by distantsmoke on Aug 14, 2020 11:10:50 GMT -5
I’ve decided to give them another month, until Sept 15, then I plan to press “Alice” for some real answers. I understand there are unique problems, but not communicating honestly with customers is a fail in my book. Other companies are managing. The Detective Society ran a Kickstarter campaign and achieved fulfillment all under Covid conditions. I’m not saying we should be receiving our orders tomorrow or even this month. But at 11 months and counting I do think we deserve some sort of accounting.
I’ve particularly noticed that there is nothing on the Boundless Library website that tells anybody not from this forum what is going on. I find that strange since every other website has a banner of some sort discussing their response to covid. It brings nasty questions to mind. Are we a targeted audience? Are Timmo and Alice even working on the Boundless Library at this point? What exactly is keeping them from moving forward?
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Post by flightoffancy on Aug 14, 2020 21:54:51 GMT -5
I sent an email to Alice a couple of days ago and didn't get any response. I'd like to get a refund but I can't if they won't talk to me. I think it's over.
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Post by Todd on Aug 15, 2020 20:06:01 GMT -5
It's very difficult to understand how the pandemic is impacting everyone. Some people are unemployed. Some are working from home. Maybe they are finding more time on their hands than last year.
Others, like me, have been working 10 to 13 hours a day trying their best to keep their plant running with as little as 50% of the normal staffing.
Perhaps that makes me a bit more patient with the current situation. But I believe, beyond a doubt, that there is an intent to deliver by the people behind The Boundless Library, and that we'll get something better than a numbered photocopy of a drawing a la Armchair Detective Co.
I remember the early days of my familiarity with MPC. Things didn't really happen on schedule. But they always delivered. And they always exceeded my expectations. We'd go months without hearing anything and then, an unexpected email from the Curator created quite a bit of buzz and speculation. I have the same faith now in The Boundless Library.
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Post by mkarrett on Aug 16, 2020 14:49:35 GMT -5
It's very difficult to understand how the pandemic is impacting everyone. Some people are unemployed. Some are working from home. Maybe they are finding more time on their hands than last year. Others, like me, have been working 10 to 13 hours a day trying their best to keep their plant running with as little as 50% of the normal staffing. Perhaps that makes me a bit more patient with the current situation. But I believe, beyond a doubt, that there is an intent to deliver by the people behind The Boundless Library, and that we'll get something better than a numbered photocopy of a drawing a la Armchair Detective Co. I remember the early days of my familiarity with MPC. Things didn't really happen on schedule. But they always delivered. And they always exceeded my expectations. We'd go months without hearing anything and then, an unexpected email from the Curator created quite a bit of buzz and speculation. I have the same faith now in The Boundless Library. I respect your opinion and experience. The problem is "Alice" hasn't even responded to my email in regards to a refund request a week or so ago. :/ |
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Post by Todd on Aug 16, 2020 17:09:01 GMT -5
I respect your opinion and experience. The problem is "Alice" hasn't even responded to my email in regards to a refund request a week or so ago. :/ I hear you. There is a certain peril in having your customer service email be an in-game character. But at the end of the day, people remember whether they feel they received good service or not. And since customer service is part of my job, I understand that perception is reality. |
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Post by dmikester on Aug 16, 2020 19:13:42 GMT -5
I respect your opinion and experience. The problem is "Alice" hasn't even responded to my email in regards to a refund request a week or so ago. :/ I hear you. There is a certain peril in having your customer service email be an in-game character. But at the end of the day, people remember whether they feel they received good service or not. And since customer service is part of my job, I understand that perception is reality. Except that Tim has already broken the fourth wall with his email from March 31st in which he emailed as himself and said to look for many new stories to come soon. The excuse of a lack of response because of the character of Alice not being available or lost in the library or what have you has gone away; we've seen the man behind the curtain so to speak. I'm also feeling quite wary about all of this, though I don't think it is so much an issue of ill intent as it is a desire to favor narrative over customer service. While I came to the MPC late (I discovered it when the third issue of Volume 3 of C&C was released), it was still run by Tim and I ran into this philosophy several times when communicating with them, both in good and bad ways. The commitment to the narrative is wonderful when things are working well behind the scenes, but when things aren't working and there's justifiable concern from customers and there's no response because it wouldn't fit the story that's being crafted, it feels like a lack of caring about customers regardless of whether that's the intent (which again I don't think is the case here). I'm going to wait until the end of the year before requesting a refund, and will only do so if we truly don't hear anything from them one way or the other. |
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Post by kas814 on Aug 18, 2020 16:14:05 GMT -5
This was a response I did receive on the 4th of August via facebook messenger. I haven't decided what to do since it's two weeks later and still nothing about whatever is coming soon that's been coming soon for quite awhile.
Aug 4, 2020, 12:05 PM
Hello! At this time, we do not have an estimate as to when manufacturing will come back. As a company in Canada, doing a lot of the manufacturing in the US, the border closure makes it very difficult to do what needs doing, and it could be the end of the year before we can get back on schedule. We have something coming very soon (very, very soon), but the kits and experiences are on hold at least until travel improves. I hope this helps clarify things, and I'm so sorry for everything being delayed.
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