First Impressions

I didn't even receive the auto-reply.

That's exactly the same message I received, to which I replied:

"This is not how you handle this type of situation if you want to keep your best customers satisfied. As a publisher of books for 40 years, when I run into a problem like this we just send out another copy of the book immediately! No excuses about not being able to login and so on. You can see from the information I've given you that my product was not mailed out when it should have been weeks ago. You don't dawdle about details, you fix the problem."

No response.

My order was #169.

Thanks for the help, wortelboer. I was really stuck for a while.

I also received an email....it was a link to the tips page (not needed) and also a link with instructions to how to reset the game to let someone else play it. I very much appreciate that because it is exactly what I intend to do.

No, I didn't ask for it...they just send it to me.



Here is the reset link to use after you solved the case and want to put it back together for someone else to solve
www.armchairdetectiveco.com/reset-instructions-for-the-kidnapped-crossworder


I too am waiting to see when the additional content comes online.

Wow, those instructions seem incredibly complicated, but there is a huge amount of content in the boxes, so I guess it makes sense that they'd be lengthy.