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Post by craigrj on Oct 13, 2017 10:34:57 GMT -5
If I could give just one piece of advice to anyone running a Kickstarter or Indiegogo campaign it would be this - after it funds, please please please send updates monthly at the very very very least. You have our money: keep our goodwill.
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Post by dmikester on Oct 13, 2017 11:28:55 GMT -5
I will say that they've been stingy with updates in general (I certainly can only remember three or so), but I also assume that the fire very badly impacted their plans. I'm willing to give them the benefit of the doubt given the extraordinary circumstances, but I agree that this campaign hasn't been the best managed of all time.
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Post by dmikester on Oct 17, 2017 17:10:48 GMT -5
Just received a big update from them, and it sounds like, among other things, that the Kidnapped Crossworder is really close to being shipped! Here's an informative piece about the shipping delays:
"We also want to give you a better understanding about why the delays to the cases are happening. For all three cases, there are over 500 different custom and sourced pieces. Some components we have sourced with ease and vendors have been eager to respond and quick to deliver. Other vendors for certain components will take weeks to get back to us after we place the order, sometimes requiring us to go with a new vendor for that object after months of back and forth. Often, we cannot move forward with sourcing smaller pieces for the cases until we have the larger pieces sourced and in hand. This obstacle has been the main reason for the delay in getting Mysterious Cases to you."
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Post by wortelboer on Oct 17, 2017 17:19:18 GMT -5
Looks like Druid will be the last to ship and that is one of the ones I ordered [along with the Kidnapped Crossworder]
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Post by distantsmoke on Oct 17, 2017 17:58:52 GMT -5
It can take several weeks for a container ship to travel to the US from Hong Kong. And the container may not be offloaded immediately. And then the container may sit on the dock waiting for a truck, or to be unloaded into multiple trucks. I specifically noticed no dates or even windows of time were mentioned. I have asked twice and been told twice that they would like to ship all three cases (or however many were ordered to a single address) at the same time. The upshot of this update is really that we know nothing more about when we will receive our orders. *** We are a month and a half away from Dec. The utter lack of "in time for Christmas!" Suggests that a Dec delivery is unlikely. Of course I don't know any of these people personally, so this is all guesswork. They could be trying a fake out and plan on shipping next week. Though I doubt it. I ordered all three and will be happier than a pig in shit (as my father used to say) when they arrive. And I am extremely happy they are starting to give updates more often than every three or four months.
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Post by neutronstar on Oct 17, 2017 18:50:01 GMT -5
I ordered Star Cross Scientists and haven't received an update. Did you get an email, or did you check the Indiegogo site?
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Post by distantsmoke on Oct 17, 2017 19:00:42 GMT -5
I ordered Star Cross Scientists and haven't received an update. Did you get an email, or did you check the Indiegogo site? I got an email. I did check the site and the update is there as well.
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Post by neutronstar on Oct 17, 2017 21:08:37 GMT -5
No email for me...looks like I need to send them one to make sure all is ok.
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Post by neutronstar on Oct 17, 2017 21:08:52 GMT -5
No email for me...looks like I need to send them one to make sure all is ok.
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Post by thegenii on Nov 4, 2017 14:50:11 GMT -5
Word from Shelby Arnold via email:
We are doing everything in our power to get the Kidnapped Crossworder shipped out in December before Christmas! We'll be posting an update about this and sending out address confirmation surveys via backerkit very soon. The other two cases are still in the sourcing phase, but we're making some extra "Prologue" content for them that all backers will receive while they wait.
Thank you for your continued support and interest!
The Armchair Detective Co.
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Post by wortelboer on Nov 4, 2017 14:53:27 GMT -5
Word from Shelby Arnold via email: We are doing everything in our power to get the Kidnapped Crossworder shipped out in December before Christmas! We'll be posting an update about this and sending out address confirmation surveys via backerkit very soon. The other two cases are still in the sourcing phase, but we're making some extra "Prologue" content for them that all backers will receive while they wait. Thank you for your continued support and interest! The Armchair Detective Co. Excellent news! Thanks for this.
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Post by thegenii on Nov 4, 2017 15:15:38 GMT -5
The Genii grants all wishes.
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Post by distantsmoke on Nov 17, 2017 20:03:46 GMT -5
Just got an email from ADC. I'm sure it was also posted to the Indiegogo ADC page. Short version: confirms intention of sending out baker kit survey soon, to ensure up to date mailing addresses. Also confirms only Kidnapped Crossworder will be shipped by Christmas. Not a promise to ship before Christmas, but that is their intent. Druid and Star Crossed Scientists are still waiting for components to arrive from "around the world". No estimate on when the latter two would ship. *** I'm glad I was able to buy all three. The waiting is still the hardest part.
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Post by neutronstar on Nov 17, 2017 21:02:43 GMT -5
Just got an email from ADC. I'm sure it was also posted to the Indiegogo ADC page. Short version: confirms intention of sending out baker kit survey soon, to ensure up to date mailing addresses. Also confirms only Kidnapped Crossworder will be shipped by Christmas. Not a promise to ship before Christmas, but that is their intent. Druid and Star Crossed Scientists are still waiting for components to arrive from "around the world". No estimate on when the latter two would ship. *** I'm glad I was able to buy all three. The waiting is still the hardest part. Thanks for the update, I did not get an email update. I ordered the Star Crossed Scientists. I've already emailed them several times about not being included in updates. Just sent another. Thanks for letting everyone know.
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Post by dmikester on Nov 17, 2017 21:12:45 GMT -5
Here's the full update (without pictures) for those of you who don't get them. Note this is the twelfth update in a year and a half:
Dear Backers, We're excited to tell you that Mysterious Case #117, The Kidnapped Crossworder will be shipping in December! Very soon we will be sending out a survey via Backerkit to confirm your shipping addresses. The components for the Mysterious Cases are arriving every day from all around the world. Just this week, we finally received the custom padlocks, playing cards, and many other objects that we've designed.
The quality of all three Mysterious Cases has always been our utmost priority; we want to immerse you in the worlds we are creating as much as possible. Our goal with the timeline of this campaign was to have all three cases ready at the same time to ship to you by this December. Unfortunately, our difficulties with the sourcing process is preventing us from achieving this goal. We have been doing everything in our power, working long hours and weekends to pull everything into place, but because there are so many different components, if one source falls through, other items are delayed while they wait for a replacement to arrive. Therefore, we've had to make the difficult decision to focus our main efforts on ensuring that we can get at least one of the three Mysterious Cases, The Kidnapped Crossworder, out for our December deadline. Sadly, we are still lacking too many components for The Druids' Catacomb and The Star-Crossed Scientists to also to ship by then. We are truly sorry for the delay. As creators we are always trying to make the best thing possible, but as Indiegogo backers ourselves, we know the disappointment that comes from having to wait for something you have invested in and are anticipating with excitement. This was an extremely difficult decision for us to make, and we wanted to be as transparent as possible about the situation. We hope that you will continue to have patience and understanding. Please know that we are working 7 days a week and skyping with sourcers and manufacturers at all hours of the night as we work as hard as we can to get all of the Mysterious Cases shipped out to you. Thank you, The Armchair Detective Company
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