Email, March 31, 2020 Mar 31, 2020 9:35:22 GMT -5 flightoffancy, thegingerbarrister, and 2 more like this
Post by Todd on Mar 31, 2020 9:35:22 GMT -5
Dear Cardholders of The Boundless Library,
I’m going to break the illusion a little bit, because I think it’s important to be clear and direct when discussing customer service issues. There’s some bad news in this email, but also some very exciting, very good news.
In the last several weeks, the world has changed dramatically in the noble interest of saving lives and livelihoods of as many people as possible. All of us at The Boundless Library support this enveavour, and encourage you all to stay inside as much as possible in order to keep yourselves and others safe.
However, this has had a direct impact on our ability to meet deadlines for the products we’ve sold, including The Essential Cardholder, The Compleat Cardholder, and A Feather in Dust. We’re all working hard to make sure these things get finished as soon as possible, but the original deadlines we set simply are not achievable. Right now, I can’t even estimate new timelines with any accuracy, so I won’t even hazard a guess, but don’t worry: your products will ship as soon as we’re able to get them out the door.
This has also affected our ability to record podcasts in the studio we use, so while we have a few episodes ready to go, we’ve decided to postpone Borrowings for a little while until we can complete the episodes we want in the order we want to share them.
So, now for a little good news. We’re launching an additional story to help distract you a little, something somewhat more serialized, and in a format that may appeal to some of you old-timers among us. It will start online, and carry into physical objects as the world becomes more friendly. I hope you’ve been paying attention to Alice’s discussion of ⏱, because this story has already begun, you’re already an integral part of it, and you never even noticed.
The coming days, weeks, and months will see many new stories being shared from The Boundless Library, in many different ways. I hope they give you solace during this difficult time.
Yours very truly,
Tim Sullivan, Scott Emerson Moyle, Natalie Zina Walschots, Josef Beeby, David Kingsmill, and all the writers, actors, artists, and technicians working tirelessly behind the scenes to bring our stories to life.